From every interaction
to action.
AI-powered communications, document processing, and work orchestration.
Three intelligent agents. One connected platform.
Carolina AI answers the call. AI Inbox reads every document. AI Worklist makes sure nothing falls through. Together they turn every interaction — voice, chat, fax, PDF, email — into completed work inside the systems your team already uses.
Bilingual AI that answers, routes, schedules, and follows up.
24/7 backup and overflow for your human team. Handles peak-hour surges, after-hours coverage, and outbound campaigns — in English and Spanish. Whether the caller is a patient, a policyholder, a claimant, or a citizen, Carolina AI keeps the line moving. Built on Twilio and ElevenLabs, tuned per client.
Every fax, PDF, email, and form — read, classified, and filed automatically.
No manual entry. Nothing missed. AI Inbox ingests documents from every channel, extracts the data your team needs, and pushes it into the system of record — EHR, AMS, CRM, or municipal case system. Capture and outbound follow-up included on every intake.
One list for every open item. Tracked to closure.
A universal ticket layer that unifies work surfaced by Carolina AI, extracted by AI Inbox, or added by your team. Configurable workflows, SLA tracking, and automated follow-up campaigns keep nothing in limbo — whether the item is a care gap, a pending quote, an unrenewed policy, or an open case file.
Three steps. Every channel. Every vertical.
Customers reach out
By phone, web chat, SMS, WhatsApp — or by sending a fax, email, or PDF. Every channel is a valid front door.
Adlightech AI handles it
Carolina AI answers voice and chat. AI Inbox reads every document. AI Worklist orchestrates the follow-through. All three products, one connected platform.
Done in your system
Appointments booked, referrals filed, quotes issued, claims routed, renewals started. The work lands where your team already lives — EHR, AMS, CRM.
One platform. Multiple verticals.
The same platform that powers healthcare operations at WaitingMed is now live in insurance brokerages, and expanding into TPAs, municipal agencies, and beyond in 2026.
Healthcare
WaitingMed is our healthcare platform — deployed at medical practices, home health agencies, hospice organizations, and DME/HME providers across the United States. From single-office clinics to multi-location specialty groups.
Live integrations: eClinicalWorks, Athenahealth, ModMed, Open Dental.
Insurance Brokers
Multi-line brokerages — Medicare Advantage, life, property & casualty. Carolina AI handles inbound client access and outbound renewal campaigns. AI Inbox processes carrier documents, quotes, and policy correspondence. AI Worklist tracks every open item from quote to bind to renewal.
AMS-ready. CRM-ready. Built for producers who don't want to hire more admins.
Municipal & Civic Agencies
Document validation and citizen request handling at scale. Currently deployed for a civic operations partner processing 40,000+ document requests per month.
TPAs & Third-Party Administrators
Claims intake, member correspondence, and provider network communication — automated end-to-end. Purpose-built for the volume and variability TPAs handle daily.
Live across healthcare — and expanding fast.
30+ organizations rely on Adlightech products today, from multi-state medical groups to insurance agencies and municipal operators.
Building since 2014.
Adlight Technologies LLC has been building communication and workflow technology for over a decade. Headquartered in Charlotte, North Carolina, we build production AI systems for operational teams — not chatbots, not demos.
Our healthcare platform, WaitingMed, has been in continuous production for years, integrated with eClinicalWorks, Athenahealth, ModMed, and Open Dental. In 2026, we're extending the same platform into insurance brokerage, third-party administration, and municipal operations — anywhere inbound volume, document processing, and follow-up drive the business.
We build on modern foundations: Twilio, ElevenLabs, Microsoft Azure, and frontier language models from Anthropic and OpenAI. Every deployment is HIPAA-compliant and BAA-ready where required.
Let's talk.
Ready to see it running?
15-minute walkthrough of Carolina AI, AI Inbox, and AI Worklist — mapped to your workflow.
Book a demo15105 D John Delaney Drive, Suite 317
Charlotte, NC 28277
United States